STORE POLICIES & CUSTOMER SERVICE STORE POLICIES & CUSTOMER SERVICE
| YOUR SATISFACTION IS GUARANTEED! |
| We take pride and joy in everything we do here at our online stores. And because of this, we are confident that you will love every item you purchase from us. However, if for any reason you wish to return an item, we will issue a full refund within 30 days of purchase. See returns below. |
| DISCLAIMER |
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Though we thoroughly believe in the magical qualities of these stones, we make no claim or promise as to their magical and/or healing abilities. HEALTH and SAFETY |
| METHODS OF PAYMENT |
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Balsamic Moon online shops accepts transactions through the secure Paypal network. Please note: Your credit card statement will list Balsamic Moon as the store from which you purchased. |
| MINIMUM ORDER |
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We have a minimum order of $15. TAX |
| HOW TO ORDER |
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ORDER ONLINE - using ATM/debit, Visa, Mastercard, Discover or American Express. If you need help in the process, give us a call at 707.206.6650, Monday thru Friday 10am - 5pmPT. Hopefully one of us will be here the moment you call, but if not, just leave a message that you need help going through the online ordering steps and one of us will call you back asap. |
| GIFTS |
| If your order is to be shipped to a gift recipient, please let me know this. We are happy to include a free gift card with your personalized message at your request. Please email separately or use the Comments box at checkout. |
| SHIPPING AND HANDLING |
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All Domestic packages are shipped via U.S. Priority Mail.
On the day your order ships, you will receive email confirmation with a tracking number. Go to www.USPS.com to watch your package as it travels to you - just type your tracking number into the Track and Confirm box. |
| INTERNATIONAL ORDERS |
| We are happy to accept international orders. Please be aware that Duties and Taxes may be charged on certain items and vary by country and are the responsibility of the customer and not Balsamic Moon, Inc. We ship to customers who have a Verified Paypal account. We ship USPS International Priority and insure each package, the cost is $55 for medium sized box up to 20lbs. COUNTRIES WE SHIP TO using USPS International Priority Mail flat rate Medium box $55 insured **There are many countries that restrict jewelry and stones to, the following do not have those restrictions: Australia Austria Bahamas Bahrain Barbados Belgium Bermuda British Virgin Islands Canada - $30 for International Priority Medium Flat Rate box (up to 20lbs) Cayman Islands Croatia Czech Republic Denmark Fiji Finland France (Corsica, Monaco) Germany Great Britian Greenland Grenada Hong Kong Iceland Ireland Israel Italy Jamaica Japan Jordan South Korea Liechtenstein Luxembourg Malta Martinique Netherlands New Zealand Norway South Africa Spain, Canary Islands Sweden Switzerland Taiwan United Arab Emirates Vatican City W. Samoa Yemen Zambia |
| PROCESSING YOUR ORDER |
| We are committed to shipping orders quickly, and currently ship Tuesdays and Fridays. Priority Mail shipping generally takes 2-3 days, and we are located in Northern California. We will notify you if there is a delay for any reason. Occasionally, high demand causes us to run out of certain items. |
| SPECIAL ORDERS FROM BALSAMIC MOON |
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Effective June 1, 2012 - I am no longer accepting special orders. Sorry!
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| SAFETY ISSUES |
| We deem our stones appropriate for adults, and children who are long past the age where they may put them in their mouths! Parents, use your common sense and wisdom in making purchases for your young children. |
| RETURNS |
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Effective June 1, 2012 I no longer am able to repair stone pendants as I am closing out all jewelry inventory. My wrist and thumb have been bothering me increasingly the past two years and jewelry making is too stressful on them. After being in business over 12 years, it is sad to say goodbye to Balsamic Moon stone jewelry.....but from now until inventory is depleted please enjoy the 40% discount! ALL SALES FINAL. You may reach us anytime via email: info@balsamicmoon.com |
| WHOLESALE REQUESTS |
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We are flattered to receive requests from stores that wish to resell our product, however, at this time we have decided to remain exclusively an online business. If you wish to email us your information, we will be happy to save it and notify you if this policy changes. Thank you. |
| CATALOG REQUESTS |
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We do not maintain a print catalog.....the only way to familiarize yourself with our growing product line is to visit our site and look through all of our offerings. We used to print catalogs, and invariably they were "out of time" by the time they got home from the printer! The web allows us to offer new things in a moment's notice, and to remove items we can no longer keep in stock. So there you have the reason behind the reason, as the Sufis love to say. |
| THANKS AGAIN FOR SHOPPING WITH US |
| We very much appreciate your business and would love it if you told your friends and loved ones about us, too! |
