STORE POLICIES & CUSTOMER SERVICE

YOUR SATISFACTION IS GUARANTEED!
All Sales Final.......we are selling out the rest of our inventory.  This is it!
 
DISCLAIMER

Though we thoroughly believe in the magical qualities of these stones, we make no claim or promise as to their magical and/or healing abilities.

HEALTH and SAFETY
Healing / Magical Properties are based on lore, personal experience, and from a variety of references, ancient and contemporary. Our stones are not  meant to be used in lieu of medical treatment or advice. Be Wise!

 
METHODS OF PAYMENT

Balsamic Moon online shops accepts transactions through the secure Paypal network.
Mastercard Visa Discover American Express, ATM/Check debit cards with the Visa or MC symbol on it work the same as a regular credit card.

Please note:  Your credit card statement will list Balsamic Moon as the store from which you purchased. 

 
TAX

California residents will be charged 8.5%.

 
HOW TO ORDER

ORDER ONLINE - using ATM/debit, Visa, Mastercard, Discover or American Express. If you need help in the process, give us a call at 707.206.6650, Monday thru Friday 10am - 5pmPT. Hopefully one of us will be here the moment you call, but if not, just leave a message that you need help going through the online ordering steps and one of us will call you back asap.

 
 
SHIPPING AND HANDLING

All Domestic packages are shipped via U.S. Priority Mail.

 

On the day your order ships, you will receive email confirmation with a tracking number.  Go to www.USPS.com to watch your package as it travels to you - just type your tracking number into the Track and Confirm box.

 
INTERNATIONAL ORDERS 
We are happy to accept international orders.  Please be aware that Duties and Taxes may be charged on certain items and vary by country and are the responsibility of the customer and not Balsamic Moon, Inc.

We ship to customers who have a Verified Paypal account.

We ship USPS International  Priority and insure each package, the cost is $55 for medium sized box up to 20lbs.

COUNTRIES WE SHIP TO
using USPS International Priority Mail
flat rate Medium box $55
insured

**There are many countries that restrict jewelry and stones to, the following do not have those restrictions:

Australia
Austria
Bahamas
Bahrain
Barbados
Belgium
Bermuda
British Virgin Islands
Canada - $30 for International Priority Medium Flat Rate box (up to 20lbs)
Cayman Islands
Croatia
Czech Republic
Denmark
Fiji
Finland
France (Corsica, Monaco)
Germany
Great Britian
Greenland
Grenada
Hong Kong
Iceland
Ireland
Israel
Italy
Jamaica
Japan
Jordan
South Korea
Liechtenstein
Luxembourg
Malta
Martinique
Netherlands
New Zealand
Norway
South Africa
Spain, Canary Islands
Sweden
Switzerland
Taiwan
United Arab Emirates
Vatican City
W. Samoa
Yemen
Zambia
 
PROCESSING YOUR ORDER
We are committed to shipping orders quickly, and currently ship Tuesdays and Fridays.  Priority Mail shipping generally takes 2-3 days, and we are located in Northern California.  We will notify you if there is a delay for any reason.  Occasionally, high demand causes us to run out of certain items. 
 
Effective June 1, 2012 - I am no longer accepting special orders. Sorry!
 
SAFETY ISSUES
We deem our stones appropriate for adults, and children who are long past the age where they may put them in their mouths!  Parents, use your common sense and wisdom in making purchases for your young children.
 
 
THANKS AGAIN FOR SHOPPING WITH US
 We very much appreciate your business and would love it if you told your friends and loved ones about us, too!
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